77cc Privacy
Policy

1 Introduction

77cc ("we", "us", "our") is committed to protecting the privacy and personal data of all players who access or use the 77cc platform at https://77cc.io. This Privacy Policy sets out in clear, transparent terms how we collect, use, store, share, and protect your personal information when you interact with our website, games, and support services.

By registering an account with 77cc, accessing our platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This policy forms part of the wider legal framework governing your use of 77cc, alongside our Terms & Conditions and Responsible Gaming Policy.

2 Data We Collect

We collect personal data from you in several ways — directly when you provide it to us, automatically as you use our platform, and in some cases from third-party sources such as identity verification providers. The categories of personal data we collect include the following:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes, beyond what is strictly necessary for identity verification and age confirmation.

3 How We Use Your Data

77cc uses the personal data we collect for the following specific purposes. We will only process your data for a purpose that is compatible with the reason it was originally collected, unless we have obtained your separate consent or are required to do so by law.

• Account Management: To create, maintain, verify, and administer your player account on the 77cc platform.
• Identity & Age Verification: To confirm that you meet the mandatory 21+ age requirement and to carry out Know Your Customer (KYC) checks as required by our compliance obligations.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods in Bangladeshi Taka (BDT).
• Game Delivery: To provide access to our full library of games including slots, live casino, cricket betting, and crash games, and to maintain accurate game and bet records.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns, apply any deposit limits, cooling-off periods, or self-exclusions you have requested, and to proactively identify signs of problem gambling.
• Customer Support: To respond to your queries, complaints, and requests via email ([email protected]) and other support channels.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable laws, including responding to lawful requests from authorities, courts, or regulators.
• Marketing Communications: With your consent, to send you promotional offers, bonus notifications, and news about 77cc products and services. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct testing, and improve the functionality, content, and performance of the 77cc platform.

4 Legal Basis for Processing

77cc processes your personal data on one or more of the following legal grounds, depending on the purpose of the processing activity in question:

• Contractual Necessity: Processing that is necessary to perform our contract with you — including operating your account, processing payments, and delivering game services.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, age verification requirements, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of 77cc's legitimate business interests, including fraud prevention, platform security, and analytics, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. Where consent is the basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Third Parties

77cc does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may, however, share your data with trusted third parties under the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and other payment partners to process your deposits and withdrawals. These partners are bound by their own privacy and security obligations.
• Identity Verification Providers: We work with certified KYC and age-verification service providers who process a copy of your identification documents solely for the purpose of confirming your identity and eligibility.
• Game Studios & Platform Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or session-level data necessary for game delivery and RNG certification.
• Analytics Providers: We use analytics tools to understand how players interact with the 77cc platform. Data shared with these providers is pseudonymised and used only for platform improvement.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement bodies, financial intelligence units, courts, or other authorities where required by law or in response to a lawful request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent platform notice before your data is transferred and becomes subject to a different privacy policy.

6 Cookies & Tracking Technologies

77cc uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session continuity, and analyse how our website is used. A cookie is a small text file placed on your device when you visit our site. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform. These include session cookies that keep you logged in during a browsing session and security cookies that help protect against fraudulent activity. These cannot be disabled without impairing core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language, game view settings, and responsible gaming limit configurations — to provide a more personalised experience.
• Analytics Cookies: Used to collect anonymised data about how visitors use the 77cc website, including pages visited, time spent, and navigation paths. This information helps us improve the platform for all players.
• Marketing Cookies: Only set with your explicit consent. These are used to deliver relevant promotional content and to track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 77cc platform. For detailed information on the specific cookies we use and their individual retention periods, please contact us at [email protected].

7 Data Retention

77cc retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with active player accounts is retained for the lifetime of the account, plus a minimum of five (5) years following account closure, in line with standard AML record-keeping obligations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and bet histories, are retained for a minimum of seven (7) years for audit and regulatory compliance purposes.
• Identity Documents: Copies of identity documents submitted during KYC verification are retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Customer support correspondence is retained for up to three (3) years following resolution of the relevant matter, except where the record relates to an ongoing dispute or legal proceeding.
• Marketing Data: Data held solely for marketing purposes is reviewed annually. Where you withdraw consent for marketing communications, your data will be removed from marketing lists within 30 days of your request.

At the end of the applicable retention period, your personal data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

8 Data Security

77cc implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the 77cc platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are never transmitted in plain text.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing algorithms. We do not store plain-text passwords and cannot retrieve your password if it is forgotten — only a reset procedure is available.
• Access Controls: Access to personal data within 77cc's systems is restricted to authorised personnel who require it for specific, legitimate business purposes. Access is logged and audited regularly.
• Secure Payment Processing: All payment transactions are processed through the secure APIs of our partner payment providers. 77cc does not store full payment account numbers or mobile wallet PINs on our own servers.
• Regular Security Audits: We conduct regular security assessments of our platform infrastructure to identify and address potential vulnerabilities proactively.

9 Your Rights & Choices

As a player on the 77cc platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request. We will respond within a reasonable timeframe, and in any event within thirty (30) days of receiving your request.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right is subject to overriding legal obligations, such as AML record-keeping requirements, which may prevent deletion of certain records.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in specific circumstances, for example while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

10 Children & Minors

The 77cc platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from any individual under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information or has accessed the 77cc platform without authorisation, please contact us immediately at [email protected].

Upon receiving such a notification, we will promptly investigate the matter and, where confirmed, will take immediate steps to delete all data associated with the underage individual and close the relevant account. We may also implement additional verification steps to prevent re-registration by the same individual.

11 Updates to This Privacy Policy

77cc reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document. Where the changes are significant, we will also notify registered players by email or via an in-platform notice, providing a summary of what has changed and why.

Your continued use of the 77cc platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal data. If you do not agree to the revised Privacy Policy, you must stop using the platform and may request account closure by contacting us at [email protected].

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 77cc processes your personal data, please contact our dedicated support team using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]
Platform: https://77cc.io
Response Time: Within 30 days of receipt of your request
Language: English

We take all privacy complaints seriously. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection or consumer protection authority in your jurisdiction.